pak939 Privacy Policy — How We Handle Your Personal Data

1Introduction

pak939 takes the privacy of its users seriously. This Privacy Policy describes how pak939 collects, processes, stores and protects the personal information of users who register on and use the platform — covering the website, the mobile app and any related services.

By creating a pak939 account and using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with how pak939 handles data, you should not use the platform.

This policy should be read alongside the Terms and Conditions, which govern the overall use of pak939, and the Responsible Gaming page, which covers player protection tools and self-management options.

2What We Collect

pak939 collects personal data through multiple points of interaction. The types of data collected depend on how you use the platform and what features you access. Below is a breakdown of the main categories:

pak939 does not intentionally collect sensitive categories of personal data such as health information, political opinions or biometric data beyond what is required for standard identity verification.

3Why We Use Your Data

Every piece of personal data that pak939 collects is used for a specific operational or legal purpose. The main reasons for processing your data are:

• Account management: Creating, maintaining and securing your pak939 account, including login authentication and account recovery.
• Transaction processing: Handling deposits via JazzCash, Easypaisa, Raast and bank transfer, and processing withdrawal requests to your verified payment method in PKR.
• Identity verification: Confirming your age and identity in line with responsible gaming obligations and to prevent fraud. This is required before processing your first withdrawal and may be requested at other points.
• Fraud prevention and security: Detecting and investigating suspicious account activity, preventing multiple account registrations and identifying attempts to manipulate the platform.
• Platform improvement: Analysing usage patterns to improve how the platform functions — including which sports markets receive the most interest, which slots are most played, and where technical issues occur most often.
• Customer support: Using your account history and communication records to resolve queries and disputes accurately and efficiently.
• Responsible gaming: Monitoring activity patterns to identify signs of problematic gambling behaviour and administering self-exclusion and limit-setting tools that you activate.
• Marketing communications: Sending you information about relevant promotions, bonuses and new features — only if you have opted in to marketing communications. You can opt out at any time.

4Data Sharing

pak939 does not sell your personal data. Data may be shared with third parties only in the following circumstances, and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction details necessary to process your deposits and withdrawals. These parties process your data under their own privacy policies and security standards.
• Game providers: Casino game studios such as Pragmatic Play and others receive session data required to deliver game functionality — typically a pseudonymous player identifier and stake/win information. They do not receive your full personal profile.
• Technology and infrastructure providers: Hosting, analytics and security service providers may process data on pak939's behalf under strict data processing agreements that limit how they can use that data.
• Legal and compliance obligations: Where pak939 is required by applicable law or a valid legal process to disclose information, it will do so to the minimum extent required.
• Fraud and abuse investigations: In cases involving serious fraud, money laundering or criminal activity, relevant information may be shared with appropriate authorities.

In all sharing arrangements, pak939 applies contractual controls to limit how third parties can use your data and to ensure they maintain appropriate security standards.

5Payment Data

All financial transactions on pak939 are conducted in PKR. When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer, card or mobile wallet, the transaction is routed through the relevant payment provider's secure infrastructure.

pak939 does not store your full JazzCash or Easypaisa PIN, card numbers, or online banking credentials on its own servers. What pak939 retains is the transaction record — amount, date, method reference and outcome — which is necessary for account balance management, withdrawal processing and dispute resolution.

If you add a payment method to your account for future use, the reference data stored (such as a masked account number or token) is the minimum required to process future transactions. Full payment credentials are held by the payment provider, not pak939.

6Data Retention

pak939 retains personal data for as long as is necessary for the purposes for which it was collected, and for the period required to meet applicable legal and compliance obligations.

• Account and registration data is retained for the duration of the account relationship and for a defined period after account closure.
• Transaction records are retained for a minimum period required for financial record-keeping and dispute resolution.
• Identity verification documents submitted by players are retained for the period required to satisfy anti-fraud and age verification obligations, after which they are securely deleted.
• Customer support communications are retained for the period necessary to handle the relevant matter and any follow-up disputes.
• Device and usage logs may be retained in aggregated or anonymised form for platform analytics purposes beyond the standard personal data retention period.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be attributed to an individual. If you close your pak939 account, some data will be retained for the minimum periods described above even after closure.

7Cookies & Tracking

pak939 uses cookies — small data files stored on your device — to support the operation of the platform. The types of cookies used are as follows:

• Essential session cookies: Required for you to stay logged in during a session and for the platform to function correctly. These cannot be disabled without breaking core platform functionality.
• Preference cookies: Remember settings such as language, notification preferences and display options so you don't have to re-enter them each session.
• Analytics cookies: Track how the platform is used in aggregate — which pages are visited most, where users encounter errors, and how features are navigated. This data is used to improve the product and is not linked to your personal identity.
• Security cookies: Help detect and prevent fraudulent sessions, automated bot activity and brute-force login attempts.

pak939 does not use third-party advertising cookies or cross-site tracking pixels that build profiles of your browsing behaviour across other websites. If you access pak939 through a device that blocks cookies entirely, some platform features may not function correctly.

8Security Measures

pak939 implements technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the pak939 platform.
• Encrypted storage of sensitive account data, including passwords stored as one-way hashes that cannot be reversed.
• Access controls limiting internal access to personal data to staff and systems that have a legitimate operational need.
• Fraud monitoring systems that flag unusual account activity for review.
• Regular security testing and review of platform infrastructure.

Despite these measures, no system connected to the internet can be guaranteed to be completely secure. You also have a responsibility to keep your login credentials private and to contact pak939 support immediately if you believe your account has been compromised.

9Your Rights

As a pak939 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact customer support through live chat or by email at [email protected] with your account details.

10Minors

pak939 is strictly an adults-only platform. The minimum age for registration and use is 18 years old. pak939 does not knowingly collect personal data from individuals under the age of 18.

During registration, users confirm that they are 18 or above. Age verification documents may be requested at any point to confirm this. If pak939 discovers that a user is under 18, the account will be closed immediately, any balance will be refunded where it originated from a verifiable deposit, and all personal data associated with the minor's account will be deleted as promptly as technically possible.

If you are a parent or guardian and believe that a minor has created a pak939 account, please contact customer support immediately so the matter can be resolved.

11Policy Updates

pak939 reserves the right to update this Privacy Policy at any time. When material changes are made, registered users will be notified via email or an in-platform notification before the changes take effect. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

Continued use of pak939 after the effective date of any policy update constitutes acceptance of the revised Privacy Policy. If the changes are not acceptable to you, you should stop using the platform and may request account closure through customer support.

12Contact

For any questions, requests or concerns relating to this Privacy Policy or the way pak939 handles your personal data, please contact the customer support team:

• Live chat: Available 24/7 through your logged-in pak939 account — the fastest way to get a response for urgent matters.
• Email: [email protected] — for non-urgent data-related enquiries. Responses are typically provided within 24 to 48 hours.

When contacting support about a data rights request, please include your registered mobile number or account ID so the team can locate your records promptly and handle the request accurately.